Privacy Policy

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This policy outlines our practices regarding the collection, use and disclosure of personal information through our channels. For the purpose of this information, “personal information” means any information that can be used to identify an individual as defined under the Personal Information Protection and Electronic Documents act.

This policy applies to all users of the site, including without limitations of any kind. Not limited to users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Capella is committed to the following Ten Privacy Principles that govern our actions as they relate to the use of customer information.

Principle 1 – Accountability
Principle 2 – Identifying Purposes
Principle 3 – Consent
Principle 4 – Collection
Principle 5 – Limiting Use, Disclosure and Retention
Principle 6 – Accuracy
Principle 7 – Safeguarding Customer Information
Principle 8 – Openness
Principle 9 – Customer Access
Principle 10 – Handling Customer Complaints and Suggestions

Responsible for maintaining and protecting the personal information under its control.

The purposes for which personal information is collected may be identified before or at the time the information is collected.

You consent to Capella to its collection and use of your personal information.
When you provide Capella with personal information to complete a transaction, including by not limited to verifying your credit card information, placing an order, arranging for a delivery or requesting a return, we imply that you consent to our use of your information for the specific reason of transacting an order.

For marketing purposes, we will ask for your consent to opt in to our marketing campaigns and provide you with an opportunity to decline or unsubscribe.

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Personal information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected or as required by law.

Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. As a user on our website, you are responsible for providing true and accurate information.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We may disclose your personal information in following circumstances:

• If we are required by law enforcement
• If required by regulatory authorities to provide your health practitioner for the purposes of treatment and/or continuity of care to approved third-party services/vendors for the purposes of performing specific required actions
• If you violate our Terms of Service
• Periodically we may make use of non-identifying information (aggregate data) for statistical or research purposes. This information does not identify you or provide any personal information.

Upon request, a customer shall be informed of the existence, use and disclosure of their personal information, and shall be given access to it. Customers may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Support by email at: info@capellalove.com.

How do we collect this information, and how is it used?
We collect personal information such as, but not limited to, names, addresses, e-mail addresses, electronic markers and some demographic information when submitted by you through our customer registration process, surveys and/or other information gathering processes.

Your email address is used only to send you information you’ve requested (such as electronic newsletters), to administer surveys, and/or to respond to communications from you. Demographic information is only used in summary form to assist us in identifying our audiences and their interests, or to help us develop conclusions about survey results. We do not use this information for other purposes.

We also use “cookies,” or small pieces of information that we store on users’ computers (see definition below), to recognize returning visitors and monitor traffic through our site. Cookies identify you as a unique visitor to our site, enabling us to effectively aggregate site usage statistics to improve our Web site and make it more user-friendly.

A cookie is a small file containing an ID number that is stored on users’ computers. It is transferred to your hard drive by a web server, and can only be read by that server. A cookie will not transmit information that you did not provide to us. Cookies are used, for example, to help identify unique visitors to a Website and/or to help the user access their own data from a web server database.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our website uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.